About Frisco Premium Transportation

At Frisco Premium Transportation Service, we deliver unparalleled transportation solutions tailored to the distinct needs of each client and visitor. Available 24/7, our team is prepared to accommodate your transportation requirements at any time.

Our professional drivers are committed to providing safe, efficient, and courteous service. Customer satisfaction is our top priority, and we recognize that reliability, transparency, and discretion form the foundation of exceptional transportation. With extensive experience in serving business travelers, our drivers ensure every journey is seamless, punctual, and stress-free.

While business travel inevitably presents challenges, our mission is to make your trips as timely, comfortable, and productive as possible. To enhance your experience, we provide complimentary light refreshments on every ride, allowing you to arrive at your destination refreshed and prepared for your engagements.

Frisco Premium offers luxurious, late-model SUVs featuring spacious leather seating, onboard entertainment, internet access, and Apple CarPlay (available upon request). We are committed to delivering a transportation experience that is both enjoyable and dependable.

We look forward to providing you with the highest level of professionalism, attention to detail, and personalized service.

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1. Reservation Confirmation & Payment

To confirm and secure a reservation:

• Clients must enter their card details via the confirmation email.

• A deposit is charged to confirm the booking.

• The remaining balance is automatically charged based on the type of service:

  • SUVs & Sedans: 2 days prior to trip

  • Limousines, Sprinter Vans, Executive Vans, Coaches, Party Vans, Party Buses, Rolls-Royce: 1 week prior to trip

Important: Payment is required to assign a driver. If payment is not received on time, the reservation is automatically canceled.

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1.1 Payment Deadlines

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2. Cancellation & Refund Policy

SUVs & Sedans (Flexible)

Note: Deposits are non-refundable.

Limousines, Vans, Buses, Rolls-Royce (Strict)

Note: Deposits are non-refundable.

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2.1 Refund Processing

• Refunds are subject to a 10% processing fee.

• Multiple transactions are refunded individually.

• Refunds for multi-trip reservations are processed per trip.

• Typical processing time: 5–10 business days.

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3. Trip Overtime Policies

3.1 Hourly Rentals

• Tolerance: 15 minutes

• Exceeding time incurs additional hour + admin/processing fees.

3.2 One-Way or Round Trips

• Tolerance: 15–20 minutes

• Exceeding time incurs per-minute fee + admin/processing fees.

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4. Reservation Changes & Modifications

Note: Changes are subject to availability. Early requests are recommended.

To modify your reservation, please contact us via:
📞 Phone: (945)249-4427
📧 Email: friscopremiumtransportation@gmail.com

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5. Payment Security & Booking System

• Deposits processed via secure online EFTPOS system.

• Advanced SSL encryption and PCI DSS compliance ensure data security.

• Reservations managed through MOOVS for a seamless experience.

• Payments processed via Stripe, PCI Level 1 certified.

• Invoices, receipts, and documentation provided as needed.

Accepted Payment Methods:

• Credit/Debit Cards, PayPal, Venmo, Apple Pay, Checks

• Credit card registration required to confirm reservation.

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6. Airport Pickup Instructions (DAL/DFW)

• Provide: arrival day, flight number, full name, and phone number.

• Operations: 24/7 monitoring of flights.

• Driver contacts passenger after landing via text.

• Pickup involves a 2–3 minute walk to the meeting point; vehicle arrival: 7–10 minutes.

• Ensure readiness at pickup location to avoid delays.

Meet & Greet Service

• Additional $20 fee

• Driver meets passenger at baggage claim with a name sign.

• Ideal for assistance with luggage.

Airport Transfer Grace Period

• Domestic: 45 minutes

• International: 60 minutes

• Overtime charges apply after grace period.

• Clients responsible for providing arrival time and desired airport drop-off time.

Off-route stops: Additional fees based on miles outside the destination.

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7. Promo, Party & Group Policies

• Trips must be booked by individuals 18+ years old.

• Children under 18 require consent from a responsible adult.

• Adult supervision (21+ years) required when minors are onboard.

• Drivers may cancel trips if safety is compromised or if drugs/alcohol are present.

Liability:

• Frisco Premium Transportation is not responsible for valuables left in vehicles.

• Lost items returned if reported immediately; passenger responsibility for belongings.

• Company not responsible for injuries or incidents during travel.

• Overtime charges apply if the driver is available and pre-notified 1 hour in advance.

• Zero tolerance for alcohol consumption by minors.

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8. Surcharges & Fees

• Included: Toll roads, parking, airport taxes

• Additional charges:

  • Waiting time per minute

  • Route deviations at client’s request

• Gratuity: Optional beyond any pre-included standard.

• No-show Fee: Full trip charge after 30 minutes without contact (two call attempts made).

For additional information regarding the terms and conditions, please visit:          https://customer.moovs.app/Dallas-Ride-VIP-Frisco-Premier-Transportation/terms-and-conditions